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Frequently Asked Questions

Got a question? We’ve got your answer! Please read through our FAQs for additional and helpful information.

General Information

Using this site - ADA Accessibility

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or via email at ODESZA@100xhospitality.com. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

Can I acquire accessible seating as part of the Travel Package or VIP program?

Availability and type of accessible seating tickets will vary based on each venue’s availability. If you would like to inquire about Accessible Seating as part of the Travel Package or VIP program, please reach out to us at odesza@100xhospitality.com immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, show date and venue, order number and package type, and specific accessibility request in your email.

Do I need to be vaccinated for COVID-19 to purchase a Travel Package or VIP ticket and attend the event?

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the venue’s website where you plan to or have purchased tickets. 

These FAQs did not answer my question. How can I get in contact with you?

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at odesza@100xhospitality.com. We would be happy to assist you!

Our VIP Experiences

How do I place my order?

All ODESZA VIP Experiences must be purchased online. Tickets will go on sale on Wednesday, January 31st at 10AM local venue time. After you click “purchase” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

Do the VIP Experiences have an age restriction?

All shows are open to all ages. 

Can I choose either a Premium Reserved seat or General Admission ticket during checkout for the VIP Experiences?

Yes! Guests will have the opportunity to select either a Premium Reserved seat or a GA ticket depending on the venue. 

What is a General Admission ticket?

General Admission (GA) are tickets with no seats assigned to them, but include floor, pit, or lawn access in some venues. Our VIP tickets include early entry to the venue, which allows GA guests to have first access to the venue.  

What is a Premium Reserved ticket?

A Premium Reserved ticket is an assigned seat. During the purchase process, you will see the location of your Premium Reserved seat prior to completing your order. 

If I purchase a Platinum ticket, is that the same as VIP?

Platinum tickets are not VIP tickets. Platinum tickets do not include access to the VIP amenities or areas at the venue. Please be mindful when completing your purchase, and be sure to use the filter feature on the ticket provider’s website so you purchase the correct VIP package.

How will I receive my VIP tickets for the show?

VIP purchasers will be notified via email on ticket delivery during the purchase process. Ticket delivery methods vary from venue to venue. 

When will I receive information about check-in for the ODESZA VIP Experiences?

More information and further instructions including the check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. These details may vary per show depending on the artist and venue schedules. 

How will I receive my merchandise included in my VIP Experience?

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then! Please note we cannot ship merchandise before or after the show. 

Where can I keep my merchandise during the show?

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person, or leave it at their seat at their own discretion. We are not liable for any misplaced merchandise. 

Is parking included in the ODESZA VIP Experiences?

ODESZA VIP Experiences do not include parking. Please check your local event venue’s website for more information regarding venue parking and details. 

Is there a bag policy?

Bag policies vary from venue to venue. Please check your local event venue’s website for more information on their bag policy and details.

Is there a VIP ticket purchase limit?

Yes, there is a six (6) ticket purchase limit. 

What if my plans change and I no longer want my purchased VIP Experience?

All 100x VIP Experiences are non-refundable. Please refer to our Purchase Policy for more details. 

Our Travel Packages

How do I place my order?

All ODESZA Travel Packages must be purchased online. Travel Packages will go on sale on Wednesday, January 31st at 10AM local venue time. After you click on the Travel Package with your desired city, date and package type, you will be directed to our ticketing partner to make and finalize your order.

Is the price listed on the website the total price or price per person?

The price listed on our website for Travel Packages is the price for (2) guests, not including fees. Please note – if you are purchasing a Travel Package before Friday, March 15th, 2024, the price you’ll pay at checkout is only 60% of the total package cost (see payment plan below).

How many rooms are included in my Travel Package?

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability. 

Do the ODESZA Travel Packages have an age restriction?

Yes, all Travel Packages have an age restriction of 21+ to check in at the hotel. Those under 21 can still occupy a room and attend the show; however, the primary booker of the reservation must be 21+ for hotel check-in. Valid photo identification is required.

Is there a payment plan for ODESZA Travel Packages?

Yes, there is a payment plan for Travel Packages! An initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, March 15th, 2024. If you purchase after March 15th, 2024, you will be charged the full payment amount at the time of purchase. This is an automatic payment plan if you purchase before Friday, March 15th, 2024, meaning you’re on the plan by simply clicking “purchase”!

Can I pay for my entire package before the additional payment is due?

Yes! You will be prompted at check-out to opt into a payment plan OR pay in full. If you choose a payment plan but decide you’d like to make the second payment prior to the due date, you can do so by going to this link. Simply enter your information, then choose ‘Pay Now.’ Once you click ‘Continue’, the system will prompt you to complete your payment.

Do the ODESZA Travel packages come with tickets to the show?

Yes, all Travel Packages include two (2) tickets to the show(s) included in your purchased Travel Package for that particular market. Depending on the package you select, you will either have the option of Premium Reserved, GA Floor or VIP tickets. 

How will I know where my seats will be at the venue?

Your seats will either be Premium Reserved or GA Pit, Floor or Lawn. When purchasing a package with reserved seats, your specific seat locations will be displayed throughout the purchase process. 

Will my seats be the same for all nights included in the Travel Package?

Yes! You will have the same ticket type and seat locations for reserved tickets for all nights included within your Travel Package. 

How and where will I receive my tickets included in the ODESZA Travel Package?

We have entered the digital age, and we’re going to make things easier for you. All tickets for ODESZA will be digital. For Los Angeles, CA, New, NY, and George, WA, you will receive your digital tickets into your Ticketmaster account a few weeks before the event. For Boulder, CO, you will receive your digital tickets into your CUBuffs account before the event. You will need to use the same email address used to purchase your Travel Package to receive your tickets in your account. If you need additional ticketing assistance, please email customerservice@ticketstoday.com. 

When will I receive information about 100x Travel Package check-in?

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 

How will I receive my merchandise?

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then! Please note we cannot ship merchandise before or after the event. 

How do I utilize the roundtrip transportation included in the Travel Package?

Travel Packages in Los Angeles, CA Boulder, CO and George, WA include roundtrip transportation to and from the venue for each show night included in your Travel Package. More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

For New York, NY, the Kimpton Hotel Eventi is just a short walk from Madison Square Garden, approximately 6 minutes.

What if my plans change and I no longer want my purchased Travel Package?

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchased the wrong package and hope to change your order, email us immediately at odesza@100xhospitality.com and we will do what we can to help.

Hotel Information

What time is check-in and check-out at the available hotels?

100x abides by the hotel’s standard hotel policy, viewable here. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

What parking is available at the hotels?

100x Travel Packages do not include parking or cover parking expenses. Parking can be purchased directly with the hotels. To find details and rates for parking, please visit the individual websites of the hotels. You can refer to the summary here, but please note that 100x is not responsible for any parking fees, which are subject to change, and determined by each hotel.

How far is each hotel from the venue?

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue. See the distance of each hotel from the venue here.

Will there be an incidental hold at my hotel?

You will be required to provide a valid credit card at check-in.Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges. 

Travel Package Requests

Can I book additional nights at the hotel with my Travel Package? If so, how can I do this?

If you would like to stay longer than your Travel Package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at odesza@100xhospitality.com to request to connect the reservations. We will do our best to work with the hotel to accommodate! All requests must be submitted to 100x one (1) month prior to your check-in date.

I purchased a Travel Package as a gift and will not be in attendance. How can the gift recipient redeem the package on my behalf?

Any Travel Package request must be submitted to 100x via email one (1) month prior to your check-in date. 

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to update the will call name. Please email us at odesza@100xhospitality.com and confirm your order details including the email used for purchase, order number, and package type along with the new ticket holder’s name, email address and phone number in order for our team to update the reservation. Once you have notified us one month prior to your check-in date, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

Please note: Travel Package transfers include the entire package (hotel stay, transportation and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

I have a specific request about my hotel stay, how can I make that request?

All hotel related requests can be sent directly to 100x at odesza@100xhospitality.com. All requests must be submitted to 100x one (1) month prior to your check-in date. 

I need to update the credit card information in order to pay for my Travel Package, how can I do this?

In order to update your credit card information attached to your Travel Package payment method, you can go to this link. Enter your order number, email address associated with your purchase, and your billing zip code and click ‘Lookup Order.’ On the orders details page, in the payment plan section, select the checkbox next to ‘Pay Now’ then click ‘Pay.’ You will then be able to enter your preferred payment details.